←
Back to the deck
Field & People
FP–01
The Volunteer Debrief
Make every shift count
3 steps · 3 scenarios
The problem
The technique
See it work
The debrief that catches what matters
A volunteer returns from a canvass.
Volunteer
A couple of people on Oak Street asked whether the road project is going to eliminate parking. I didn't know what to tell them. Also, the walk sheet sent me through the side entrance at the apartment complex, but there are stairs there. I had to backtrack to find an accessible entrance.
Organizer
Thanks. Let's separate those. The parking question needs an answer before the next canvass. I'll check the project details with Priya and get you the answer.
And the entrance problem is on us. Show me which building it was so we can correct the walk instructions before anyone else gets sent that way.
Was there anything else about the shift that was frustrating or uncomfortable? We can talk privately if you'd rather.
Volunteer
No, that was it. Once I found the other entrance, I was okay.
Organizer
Good. I'll fix the instructions tonight, and I'll send you the parking answer when we have it.
Your turn
What Would You Do Next?
Three volunteers return from the same shift.